Terms & Conditions
GUILDFORD SOUND AND LIGHT LIMITED
The below conditions are in addition to your legal statutory Rights under the Consumers Rights Act 2015/Consumer Contract Regulations.
TERMS AND CONDITIONS
These terms constitute a legal document (‘the Agreement’) which sets out the rights and obligations of you as a Purchaser or hirer of our goods and services (“you” or “hirer”) and those of Guildford Sound and Light Limited (“GSL”, “we” or “us”) in relation to the services and products offered by us through this site.
This site is owned and operated by Guildford Sound and Light Limited, registered office: Units 22 \& 23 Enterprise Estate, Moorfield Road, Slyfield Green, Guildford, Surrey, GU1 1RB. Registered number: 2901903.
- Placing an Order
We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
3.1 The prices payable for goods that you order are as set out in our website. Care has been taken to ensure that prices quoted are correct at time of publishing and all goods have been properly described. However, orders will only be accepted if there are no material errors in the quoted prices or description of the goods.
3.2 There are no delivery charges for many of our goods. Our delivery charges are set out on our website and we may not be able to deliver to some locations.
3.3 All prices displayed are inclusive of VAT.
- Delivery of goods to you
4.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
4.2 Orders received and paid for before 3pm are normally dispatched on the same day for delivery in the U.K. on the following working day. Whilst every effort will be made to adhere to this timetable we cannot be responsible for any failure to meet this delivery time unless you have paid for a guaranteed delivery time. Click HERE to see our delivery details.
4.3 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
- Cancellation by us
5.1 We reserve the right to cancel the contract between us if:
5.1.1 we have insufficient stock to deliver the goods you have ordered;
5.1.2 we do not deliver to your area; or
5.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
- Warranty & Returns
6.1 If any of our goods are faulty and the fault develops within the first 7 days following delivery we will arrange for a courier to collect and return the unit to us at our expense for evaluation. If faulty, the unit will be replaced and returned to you also at our expense. You must ensure that you include a copy of your original sales invoice together with a full written report on the fault and failure to do so will result in a delay in dealing with any fault.
6.2 Faults arising more than 7 days after delivery shall be returned to us at your cost together with a copy of the invoice and a full written report regarding the fault. We will, at our option, repair or replace the goods and pay the cost of returning the goods to you.
6.3 We cannot accept any responsibility for damage to goods in transit that have not been properly packed in their original packaging. Please ensure that units are packed in an outer box with all original packaging to ensure the product box is not defaced.
6.4 Goods can only be collected and returned Mon-Fri – 9.00am – 6.00pm. We are unable to specify a time. Should a day for a delivery or collection be agreed and our couriers are unable to receive a response at the address supplied, no further deliveries or collections will be attempted unless you pay £15 in advance per attempt.
6.5 Unless stated, all goods are sold with a 1 year warranty. We do not sell any extended warranty products.
- Hire Charges
7.1 Prior to collecting any equipment on hire, you must present to us a credit card together with 2 forms of official identification (such as a drivers licence, passport or ulilty bill). A landline telephone number must be supplied. By providing us with your credit card details you authorise us to deduct our hire charges and the costs of any damage and/or repair charges if the goods are returned to us in a poor state of repair.
7.2 Prior to collection of the hired goods, we will have checked all relevant hire equipment. It is your responsibility to ensure that you have seen the goods working, that all necessary leads are collected and that you are fully aware of how to use the goods.
7.3 Should a product fail during the hire period, a credit against a future hire will be issued for the full charge of the relevant product. We are unable to accept responsibility for any other loss suffered by you, whether direct or indirect, as a result of any hired equipment failing nor are we responsible to compensate you for additional goods hired at the same time.
7.4 During the period of hire all equipment is the responsibility of the hirer and all damage to any goods is the responsibility of the hirer. Our engineer will provide a quote for any subsequent repairs required which shall be borne by you. Should a product be damaged beyond economical repair, or stolen within the hire period, a charge for the replacement of the same (or equivalent specification) shall be met by the hirer.
7.5 Should any hirer fail to return any leads, clamps or accessories, a charge will be made of £5 + VAT per item. Should the item(s) be returned within 24 hours, this charge will be refunded.
- Chargeable Repairs
8.1 Our labour costs are £35 plus VAT. There is a minimum charge of £20 plus VAT per repair. Spare parts are charged at the manufacturer’s rrp.
8.2 If you require a quote for a repair, you must indicate this at the time of submitting the unit to our service department. The cost of providing a quotation is £20 plus VAT per goods. If you proceed with the repair, we will deduct the charge for providing the quote from our fee. If we are unable to provide a quotation there will be no charge made.
8.3 We reserve the right to refuse to repair goods where we believe they are beyond economical repair, or where we believe the spare parts to be unobtainable. Our service department cannot carry out servicing or repairs with spares supplied by you.
8.4 When submitting goods to repair you must provide us with an address and landline telephone number. Our service department will notify you when the repair has been completed. All goods must be collected and paid for within 30 days. After this period, we reserve the right to sell the goods in order to re-coup our costs. All repair work is guaranteed for 30 days unless otherwise stated. We will not be held responsible for subsequent faults on equipment serviced by us.
9.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
9.2 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this Agreement and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question or as otherwise stated under this Agreement.
9.3 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
9.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 22-23 Enterprise Estate, Moorfield Road, Slyfield Green, Guildford, GU1 1RB or by e-mail to firstname.lastname@example.org and all notices from us to you will be displayed on our website from to time.
- Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
- Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
- Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
- Entire agreement